Help & Support
How RUMA works, answers to common questions, and how to reach us.
Getting started
- 1Add a property with its lease details (rent, deposit, dates, currency).
- 2Invite your tenant by email — they get a link to join.
- 3Track rent, log charges, share documents, and message your tenant.
- 1Accept the invitation from the link in your email.
- 2See your rent, balance, utilities and shared documents.
- 3Report a payment (optionally attach a receipt) and message your landlord.
Popular tasks
Step-by-step guides for the actions people do most.
Browse by topic
Create your account, set up your workspace, and learn the basics.
Signing in, passwords, two-factor authentication, and your devices.
Add and manage rental units, vacancies, repairs and maintenance.
Invite tenants and help them join their lease workspace.
Rent charges, reported payments, confirmations and receipts.
Write to the other side of the lease, share files, and e-sign.
Your RUMA subscription: the trial, plans, limits and cancellation.
Automatic rent billing, due-date reminders, late fees and notifications.
Export your data, delete an account, or close a workspace.
Sign-in problems, missing emails, and how to reach support.
Featured guides
Quick answers
The questions people hit mid-task — each with the full guide one click away.
How does paying rent work?
RUMA tracks rent on an honor-system basis: the landlord bills rent, the tenant marks it paid (optionally attaching a receipt), and the landlord confirms receipt. Money is settled directly between you off-platform — RUMA never stores card or bank details.
What happens after a tenant reports a payment?
The charge shows as awaiting review, with any comment or receipt the tenant attached. You confirm or decline it with a note: confirming a full payment marks the charge paid and issues a receipt; confirming a partial payment records it and the remainder stays outstanding. While a report is awaiting review, bulk actions skip that charge so the tenant's evidence is never overwritten.
Can a tenant pay part of the rent?
Yes. A tenant can report a partial amount; once confirmed it is recorded against the charge and the remainder stays outstanding. Balances, reports, and reminders all track the outstanding remainder, not the original amount.
How do I invite my tenant?
Open the property (or the Invite action) and enter your tenant's email. They receive a link to accept. If they already have a RUMA account they confirm their password; otherwise they set one. Accepting links them to the lease.
How do documents and signatures work?
Upload lease documents and receipts, share a document with a tenant so it appears in their portal, and request an e-signature — the signer types their full name to sign. Attachments can be downloaded by the people they're shared with.
How do I secure my account?
In Settings you can turn on two-factor authentication with an authenticator app (TOTP). Save the recovery codes — they're your backup if you lose the device. You can also review and sign out active devices from Settings.
Can I export or delete my data?
Yes. Your records export to CSV throughout the app — obligations, documents, and every report — and tenants can download their statement. Tenants can delete their account, and a workspace owner can close the workspace; both are recoverable via an emailed restore link for 30 days, after which personal data is permanently anonymized (records shared with the other side of a lease stay with them).
Important to know
Reminders and messages are operational communication. They do not replace serving a notice in the form your lease or local law requires.
Learn moreRent is settled directly between landlord and tenant. A “paid” status records what the parties reported and confirmed — money never moves through RUMA.
Learn moreDocuments and messages lawfully shared with the other side of your lease stay with them. Some records are also retained for legal or fraud-prevention reasons.
Learn moreTyping your name signs the document, and a certificate records who signed and when. Some documents (notarization, witnesses) are not suitable for e-signing.
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Contact us
Support — questions, problems, abuse reports: support@ruma.rent
Privacy — your data, exports, deletion requests: privacy@ruma.rent
Legal notices: legal@ruma.rent