Troubleshooting
Sign-in problems, missing emails, and how to reach support.
For landlords and tenantsCan't sign in?Work through the usual causes: password, two-factor codes, recovery codes, and the temporary lockout.For landlords and tenantsNot receiving emails from RUMA?Check spam, re-trigger the email you're waiting for, and tell support if it still doesn't arrive.For landlords and tenantsContact supportOne channel per concern — support, privacy, and legal — and what to include so we can help fast.
All topics
Getting startedAccount & securityProperties & rental unitsTenants & invitationsLeases & obligationsMessages & documentsBilling & plansAutomation & notificationsPrivacy & data
Contact us
Support — questions, problems, abuse reports: support@ruma.rent
Privacy — your data, exports, deletion requests: privacy@ruma.rent
Legal notices: legal@ruma.rent