Clear answers before you get started.
How RUMA accounts, lease workspaces, tenant access, rent tracking, plans, and data controls work.
Answers last reviewed Jul 20, 2026
About RUMA
RUMA is built for independent landlords and property teams. The paying customer manages a rental portfolio; tenants are invited into the leases that concern them and never pay for RUMA.
No. RUMA is rental management software. It doesn't list rentals, match landlords with tenants, or take part in the lease itself.
It's where one lease lives: the rental unit, the people involved, documents, rent records, messages, requests, and a timestamped history of what happened.
Tenant access & team roles
No. There's no separate tenant subscription, and tenants never consume a paid seat. Tenant access is included with the landlord or property-team plan.
By invitation only. You — or an authorized team member — invite them to a specific lease; they accept and create or connect a RUMA account. Tenants can't sign themselves up.
Only the lease workspaces shared with them, and only what their role allows: their lease, its documents, rent status, and their own messages and requests.
No. A tenant only reaches leases where they are the tenant. The rest of your portfolio isn't visible to them.
Yes — as owner, manager, or viewer. Managers work across the workspace and can invite others; viewers get read-only access. Only the account owner manages billing and team roles.
Rental units & leases
Each rental unit is managed as its own record, with its own lease, documents, and rent history. If a building has several units, you add each unit separately.
Your plan is measured in active rental units — Starter includes up to 3, Pro up to 25, and Business is unlimited. A unit uses one slot while a tenant occupies it; a vacant unit doesn't use a slot, and tenant accounts never consume paid capacity. Accepting a tenant invitation activates exactly one slot, moving a tenant out releases exactly one, and renewing an occupied unit stays within its single slot. At your limit, activating one more unit — or adding another unit — is refused as a whole: nothing partial is created or billed until a slot frees or you upgrade.
Rent tracking
No. RUMA records rent obligations, reported payments, confirmations, credits, and adjustments. It does not process, receive, or hold rent — money moves between you and your tenant outside RUMA. Stripe is used only for your own RUMA subscription, never for rent.
The tenant recorded that they sent a payment outside RUMA. It does not mean RUMA or the landlord has confirmed the money arrived.
The landlord or an authorized team member confirms the payment was received. A reported payment can also be declined, and a confirmed one can be reversed if it was recorded in error.
RUMA can generate a receipt from what was confirmed in the workspace. It's a record of what the parties confirmed — not a bank statement or a payment-processor confirmation.
Plans & billing
No. The 14-day trial requires no card and cannot result in an automatic charge.
Nothing is charged automatically. A paid subscription begins only after you choose a plan and complete Stripe Checkout. After that, your RUMA subscription renews according to the billing terms you selected until you cancel.
Yes. Once a subscription is active, plan changes and cancellation are handled in Stripe's billing portal.
Adding further billable units is blocked until you upgrade or free a slot. Nothing is deleted and nothing stops working: your existing units, leases and tenants carry on exactly as before, and you keep full access to read, export and manage everything. A plan change made in Stripe's billing portal can leave you above your new limit — if that happens, we never remove anything to make your data fit. You simply can't add billable units until you're back within the limit.
You cancel in Stripe's billing portal, and nothing is deleted. Your workspace becomes read-only for you and your team: you can still read everything, export, manage your account and billing, and close or transfer the workspace — but your team can't make further changes until you subscribe again. Cancelling currently does not lock your tenants out: today their access to their lease workspace continues.
Data, security & lifecycle
You move the tenant out — that ends the current lease, the former tenant loses active access to the rental, and the full lease record stays in your history; nothing is deleted. The same unit can then be leased again: invite the next tenant (invitations are available to every workspace), and re-leasing creates a brand-new lease record. Renewing an ongoing lease also creates a new term — the previous term is never overwritten and remains in the unit's renewal history.
Tenants can download a copy of their own RUMA data from their account. Landlords and property teams can export lists and reports — rent and arrears, for example — as CSV from the app.
No. Closing a RUMA account doesn't end a lease, cancel rent obligations, or serve notice to anyone. RUMA is a record-keeping and coordination tool — it isn't a party to your lease.
Email privacy@ruma.rent, or use the privacy controls in your account. Our Privacy Notice explains what we collect and how long we keep it.