For tenantsLast reviewed Jul 20, 2026
Report a rent payment
Paid your landlord outside RUMA? Report it on the charge — with a comment and receipt — so it can be confirmed.
Step by step
- 1Pay your landlord the way you agreed — money never moves through RUMA.
- 2In your portal, open the charge and choose Report payment.
- 3Enter the amount (partial is fine), add a comment, and attach the receipt if you have one (PDF, JPG or PNG, up to 20 MB).
- 4Your landlord reviews it: a confirmed full payment marks the charge Paid and you get a receipt; a confirmed partial payment leaves the remainder outstanding; a decline comes with a note and the charge stays open.
Good to know
While your report is awaiting review, it stays visible with your comment and receipt attached — your evidence isn't overwritten.
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