For landlords and tenantsLast reviewed Jul 20, 2026
Repairs, maintenance and tenant expenses
Tenants report problems and expenses; landlords approve, schedule and complete the work — every step visible to both sides.
Step by step
- 1Tenant: choose Request repair in your portal, describe the problem, set how urgent it is, and attach photos if they help.
- 2The landlord is notified immediately and reviews the request in Approvals — approving it, or declining with the outcome visible to the tenant.
- 3Approved work can be scheduled — the tenant sees the visit date — and marked completed when done.
- 4Tenant expenses follow the same review: the landlord can record a reimbursement, or apply the amount as a credit against rent — both stay visible on the statement.
Good to know
For anything dangerous — fire, a gas smell, flooding — contact your local emergency services or utility provider first. RUMA is not an emergency service.
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