For landlordsLast reviewed Jul 20, 2026
Confirm or decline a reported payment
Review what the tenant reported, check what actually arrived, and confirm — or decline with a note.
Step by step
- 1Open Obligations — a reported payment shows as awaiting review, with the tenant's comment and receipt if attached.
- 2Open the charge and check the reported amount against what actually arrived.
- 3Confirm: a full payment marks the charge Paid and issues a receipt; a partial payment is recorded and the remainder stays outstanding.
- 4Or decline with a note — the tenant sees why, and the charge stays open.
Good to know
Recorded in error? Payments on a charge can be reversed by staff — the charge reopens and the receipt is voided.
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