For landlords and tenantsLast reviewed Jul 20, 2026
Not receiving emails from RUMA?
Check spam, re-trigger the email you're waiting for, and tell support if it still doesn't arrive.
Step by step
- 1Check spam and junk folders, and search your mail for “ruma.rent”.
- 2Re-trigger the email: the verification banner has a resend, a new password-reset request replaces the old link, and a landlord can re-invite a tenant (which replaces the pending invite).
- 3Still nothing? Email support@ruma.rent from the affected address so we can check delivery on our side.
Good to know
Some notification emails are batched to avoid noise — message nudges, for example, go out at most about once every 2 hours.
Related articles
For landlords and tenantsGetting startedVerify your emailFor landlords and tenantsTroubleshootingContact support
Didn't solve it?
Tell us what you tried — we'll pick it up from there.