For landlords and tenantsLast reviewed Jul 20, 2026
Sign in and reset your password
How signing in works, and what to do when a password is forgotten.
Step by step
- 1Sign in at Log in with your email and password.
- 2Forgot the password? Choose “Forgot password” and enter your email — if an account exists, we email a reset link.
- 3Open the link within 1 hour and set a new password of at least 10 characters. The link works once, and requesting a new one replaces the old.
- 4After a reset you're signed out on every other device — sign back in with the new password.
Good to know
With two-factor authentication on, you'll also enter a 6-digit code from your authenticator app — or a recovery code if you lost the device.
Too many failed attempts locks sign-in for a short while — wait a few minutes and try again.
Related articles
For landlords and tenantsAccount & securityProtect your account with two-factor authenticationFor landlords and tenantsTroubleshootingCan't sign in?
Didn't solve it?
Tell us what you tried — we'll pick it up from there.