Terms of Service

1. Who we are; acceptance

The RUMA property-management portal (the "Service") is operated by StatGazer LLC, a New York limited liability company ("StatGazer", "we", "us"), registered address 418 Broadway, STE R, Albany, NY 12207, USA. These Terms of Service (the "Terms") are a binding agreement between you and StatGazer LLC. Legal notices: legal@ruma.rent or by mail to the registered address. Privacy requests: privacy@ruma.rent.

You accept these Terms by creating an account, accepting a Workspace invitation, or purchasing a Subscription — each of those flows presents these Terms at the moment of the action. Merely browsing our public marketing pages does not create a subscription contract. If you use the Service on behalf of an organization, you represent that you are authorized to bind it, and "you" includes that organization.

2. Definitions

• Customer — the person or organization that owns a Workspace and holds the commercial relationship with StatGazer (including any paid Subscription).
• Account Owner — the user who owns the Workspace — its billing, closure, and ownership-transfer rights.
• Authorized User — any person the Customer gives access to the Workspace — team members (managers, property managers, viewers) and invited Tenants.
• Landlord / Property Manager — an Authorized User acting for the property or its owner.
• Tenant / Resident — an Authorized User who rents or occupies a property tracked in the Workspace.
• Invitee — a person whose contact details another user entered (for example a tenant's email) before that person has registered or accepted an invitation.
• Workspace — the shared space for a Customer's portfolio: its properties, leases, charges, documents, messages, and users.
• Customer Data — data and files submitted to the Service by or on behalf of the Customer and its Authorized Users.
• Shared Records — records visible to both sides of a lease — shared documents, messages, charges and their payment history, and signature events.
• Subscription — the free-trial or paid plan under which a Workspace uses the Service, with the commercial terms shown at checkout and in Settings.
• Beta Features — features labeled beta, preview, or experimental, provided without production-service commitments.

3. The Service and our role

RUMA is software that helps landlords, property managers, and tenants track properties, leases, rent obligations, documents, and communications. StatGazer provides a technology platform for users to organize their own rental relationships. Unless a separate written agreement expressly says otherwise, StatGazer is not: a party to any lease; a landlord, tenant, or their agent; a real-estate broker or property manager; a guarantor or insurer of any lease or payment; a provider of legal, tax, or accounting advice; a payment institution, money transmitter, bank, or escrow agent; or an emergency service.

StatGazer does not decide disputes between users and does not determine whether a party has performed its lease obligations. Statuses, reminders, summaries, and other outputs of the Service are informational and do not replace a legal assessment of the facts. Users are solely responsible for the legality, accuracy, and performance of the leases, charges, notices, and other actions they manage with the Service.

4. Accounts & eligibility

You must provide accurate account information, keep your password and any two-factor device secure, and be at least 18 and able to form a binding contract. You are responsible for activity under your account. The Customer is additionally responsible for the people it invites into its Workspace and for the access roles it assigns them.

5. Acceptable use

You agree not to misuse the Service. In addition to general prohibitions (no unlawful content, no infringement of others' rights, no attempts to breach security or access data that isn't yours, no malware, no scraping or unauthorized load testing), the following are specifically prohibited on a rental platform:

• discriminatory listings, screening criteria, or messages — including discrimination based on race, color, national origin, religion, sex, familial status, or disability;
• threats, harassment, or retaliation against the other side of a lease, and pressure aimed at unlawful eviction;
• forged leases, signatures, or payment records; impersonating another person; fabricating an interaction history;
• publishing identity documents without a lawful purpose, doxxing, or covert surveillance;
• unlawful tenant screening, unlawful debt-collection practices, or deceptive fees;
• attempting to access another Workspace or to bypass consent and privacy settings.

You can report abuse to support@ruma.rent. We may suspend first and review second where necessary to protect users or the Service, and we aim to limit restrictions to the problematic feature or user rather than an entire archive. You may appeal an enforcement decision via legal@ruma.rent.

6. Your content & shared records

You retain ownership of Customer Data. You grant us the limited rights needed to host, process, and display it in order to operate the Service on your behalf. You represent that you have the right to upload each document, to disclose the personal data you enter about others (including a tenant's or landlord's contact details), to invite the people you invite, and to grant us those processing rights.

Shared Records. Records shared between the two sides of a lease are visible to both sides. Deleting your account or leaving a Workspace does not automatically delete documents, messages, or records that were previously and lawfully shared with the other party — each party may keep its own lawful copy, and certain records may also be retained as described in the Privacy Notice (for example billing, fraud-prevention, or legal-hold records). One side cannot silently destroy the other side's evidence.

No AI training. We do not use the contents of your private documents, messages, or files to train general-purpose artificial-intelligence models. If we ever introduce AI-assisted features, we will disclose the provider and data flows before you use them, and such features will be optional.

7. Electronic signatures

The Service includes a typed-name electronic-signature feature. Your consent to sign electronically, what a signature records, how you get copies, and which documents the feature does not support are set out in the Electronic Signature Disclosure, which is part of these Terms.

8. Payments between landlord and tenant

Rent and other charges tracked in RUMA are settled directly between landlord and tenant, off-platform. RUMA records what a landlord bills and what a tenant reports as paid; StatGazer does not hold, collect, transfer, or disburse rent, does not choose the payee, and does not guarantee any payment. A "paid" status reflects the parties' own records, not a funds transfer through the Service, and any dispute over money owed is solely between those parties.

9. Subscription, trial & fees

• Trial. Every new workspace starts a 14-day free trial. No card is required for the trial, and it does not auto-convert into a paid plan — nothing is charged unless you subscribe.
• After the trial. If the trial ends without a Subscription, the Workspace becomes read-only: existing records remain viewable and exportable, but changes are blocked until you subscribe.
• Plans and billing. Paid plans, their monthly USD prices, and what they include are shown at checkout and in Settings. Payments are processed by Stripe; subscriptions renew automatically each month until cancelled. Taxes may apply where required by law.
• Cancellation and plan changes. You can cancel or change your plan anytime in Settings (via the subscription-management portal). Cancellation stops future renewals; the effect and timing of a plan change (including any proration) are shown before you confirm it.
• Failed payments. If a renewal payment fails, we may retry it and the Workspace may become read-only until payment succeeds; your data is not deleted for non-payment during that time.
• Price changes. Price changes are prospective only, with at least 30 days' notice before they take effect for an existing Subscription.
• Refunds. Fees are non-refundable except where these Terms or applicable law require otherwise; nothing here limits non-waivable consumer rights.

Subscription fees paid to StatGazer for the Service are entirely separate from rent payments between landlord and tenant (section 7) — the Service never handles the latter.

10. Third-party services

The Service is built on third-party infrastructure: Cloudflare (hosting and file storage), Resend (transactional email), and Stripe (subscription payment processing — your card details are collected by Stripe directly and are subject to Stripe's terms and privacy policy). We choose and configure these providers to operate the Service as described in our Privacy Notice, but we are not responsible for their independent acts, and their referenced terms do not replace our own obligations to you under these Terms.

11. Communications are not legal service

Messages, reminders, and email or in-app notifications delivered by RUMA are operational communications between users. They are not, and do not replace, service of a notice in the form and manner required by a lease or by applicable law (for example a statutory notice to pay or quit), unless a feature is expressly designated for such service and satisfies the relevant requirements. Check your lease and local law before relying on any RUMA message as a formal notice.

12. Service changes & availability

We work to keep the Service available and reliable but provide it "as is" and "as available." We may add or change features, run maintenance, and act immediately where needed for security or legal compliance. Beta Features may change or end at any time.

For the material removal of a core paid feature we will give existing subscribers at least 30 days' notice, keep data export available, and let you cancel your Subscription before the change takes effect (with a prorated credit or refund of prepaid fees for the removed period where required).

13. Suspension & termination

These are distinct events with distinct effects: cancelling a Subscription (the Workspace becomes read-only but remains accessible), a tenant deleting their account, an owner closing a Workspace (each recoverable via an emailed restore link during a 30-day grace window, then permanently erased subject to the retention rules in the Privacy Notice), removal of an individual user by the Customer, and suspension by us.

We may suspend or terminate access for a material breach of these Terms, to protect users or the Service, or to comply with law. Where practicable we will notify you and give you a chance to cure; we may act immediately for security incidents, unlawful activity, or legal requirements. You may appeal via legal@ruma.rent. Suspension of a Customer's account does not, by itself, erase the other lease party's access to their own lawful copies of Shared Records (viewing and export of existing records remain available in a read-only Workspace). Sections that by their nature survive termination — content ownership, Shared Records rules, disclaimers, limitation of liability, indemnification, governing law — do survive.

14. Disclaimers & limitation of liability

To the fullest extent permitted by law, StatGazer disclaims implied warranties and is not liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for all claims arising out of the Service is capped at the greater of (a) the amounts you paid us for the Service in the twelve months before the claim and (b) USD $100.

This cap does not apply where the law does not allow it to be limited — including liability for fraud or willful misconduct, gross negligence, death or bodily injury, or our breach of our own confidentiality and data-protection obligations. Nothing in these Terms limits rights or remedies that cannot be excluded or limited under applicable law, including non-waivable consumer rights of the place where you live. RUMA is not a substitute for legal, tax, or accounting advice.

15. Indemnification

You will defend and indemnify StatGazer LLC against third-party claims to the extent they arise out of your content, your violation of these Terms or the law, or your dealings with your tenants, landlords, or vendors — including any dispute over a lease, charge, or payment tracked in the Service. This obligation is conditioned on us notifying you promptly of the claim, giving you control of the defense, and cooperating reasonably at your expense; neither side may settle a claim that imposes obligations on the other without its consent. It does not apply to the extent a claim results from our own breach of these Terms or our own unlawful conduct.

16. Dispute resolution

If you have a dispute with us, contact us first at legal@ruma.rent — most concerns can be resolved informally, and we will work with you in good faith for 30 days before either side starts formal proceedings. Any claim that cannot be resolved informally will be brought in the courts specified in "Governing law."

17. Governing law

These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-laws rules, and disputes will be brought in the state or federal courts located in New York — except that if you use the Service as a consumer, this does not deprive you of mandatory protections or venue rights granted by the law of your place of residence.

18. Changes to these Terms

We may update these Terms. For material adverse changes we will notify you (by email or in-app notice) at least 30 days before they take effect; changes required by law or needed to address security or abuse may take effect sooner. Changes are not retroactive. Each version carries its own version number and effective date, and you may cancel your Subscription before a change takes effect if you do not agree with it. Continued use after the effective date constitutes acceptance.

19. Miscellaneous

These Terms (with the Privacy Notice and the plan terms shown at checkout) are the entire agreement between you and StatGazer LLC about the Service. If a provision is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you. Neither party is liable for delay or failure caused by events beyond its reasonable control. The parties are independent contractors; there are no third-party beneficiaries. These Terms are drafted in English; the English text controls over any translation.

20. Contact

Legal notices: legal@ruma.rent. Support: support@ruma.rent. Privacy requests: privacy@ruma.rent. Operator: StatGazer LLC, a New York limited liability company, 418 Broadway, STE R, Albany, NY 12207, USA.